Privacy Policy bile2cuci – Your Data Protection

1Introduction & Privacy Commitment

Bile2cuci respects the privacy of every user and is committed to protecting your personal information. As a trusted Sports Betting platform serving players in Malaysia, we understand how important trust and data security are to you.

This bile2cuci Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We only collect data that is genuinely necessary to deliver the best service to you, and we will never misuse the trust you place in us.

This document applies to all users who access or use the bile2cuci platform, including website visitors, registered members, and any party that interacts with our services.

2Types of Personal Data We Collect

Bile2cuci collects your personal information through several different channels. Below are the types of data we collect and the reasons for doing so:

2.1 Account Registration Information

• Full name – for identity verification and withdrawal processing.
• Email address – for account communications, transaction notifications, and password recovery.
• Phone number – for two-factor authentication (2FA) and support communications.
• Date of birth – to verify age eligibility (18 years and above).
• Username and password – for secure access to your bile2cuci account.

2.2 Identity Verification Information (KYC)

• A copy of your Malaysian identity card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement dated within the last 3 months).
• Additional documents that may be requested for legal compliance purposes.

2.3 Financial & Payment Information

• Bank account number or digital wallet details (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX).
• Deposit and withdrawal transaction history in Malaysian Ringgit (MYR).
• Betting records and gaming activity on the bile2cuci platform.

2.4 Usage & Technical Data

• IP address, browser type, and device information used to access bile2cuci.
• Server log data including access times, pages visited, and actions taken on the platform.
• Cookie data and similar tracking technologies as described in Section 6.

Data Category	Data Type	Primary Purpose
Identity	Name, date of birth, MyKad	KYC verification, age control
Contact	Email, phone	Communication, 2FA, support
Finance	Bank accounts, digital wallets, MYR transaction records	Processing deposits & withdrawals
Technical	IP, browser, device, logs	Security, fraud detection
Games	Betting history, platform activity	Account management, compliance

3How bile2cuci Uses Your Data

All personal information we collect is used responsibly for the following purposes:

• Account Management: Creating, verifying, and managing your bile2cuci account, including the KYC process and age verification.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as securely managing withdrawals in MYR.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account abuse, and other suspicious activity on the bile2cuci platform.
• Service Communications: To send transaction notifications, security updates, promotional alerts, and important information relating to your account.
• Service Improvement: To analyse aggregated, anonymised usage patterns and improve the functionality, design, and user experience of the bile2cuci platform.
• Legal Compliance: To meet legal, regulatory, and relevant authority requirements, including Malaysia's PDPA 2010.
• Customer Support: Handling enquiries, complaints, and support requests submitted to the bile2cuci support team.

4Data Sharing & Disclosure

Bile2cuci does not sell, rent, or disclose your personal information to third parties for marketing purposes. In certain circumstances, however, we may need to share your data with the following parties:

4.1 Payment Service Providers

To process your financial transactions, we share the necessary information with authorised payment service providers including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and the FPX network (Maybank2u, CIMB Clicks). These providers are bound by their own privacy policies and are obligated to maintain the confidentiality of your data.

4.2 Authorities & Legal Requirements

Bile2cuci may disclose your personal information to government authorities, law enforcement agencies, or courts where required by Malaysian law or a valid court order.

4.3 Selected Business Partners

In certain circumstances, we may share aggregated data (not individual personal information) with selected business partners strictly for analytics and service improvement purposes. This data cannot be used to identify you as an individual.

5Security & Data Protection

Your data security is bile2cuci's top priority. We implement multiple layers of technical and organisational protection to keep your information safe:

• 256-bit SSL Encryption: All data transmitted between your device and bile2cuci's servers is encrypted using the same 256-bit SSL technology employed by banking institutions.
• Two-Factor Authentication (2FA): An additional security layer that requires verification via your phone number each time you log in from a new device.
• 24/7 Monitoring: Our automated monitoring system detects suspicious activity and unauthorised access attempts around the clock.
• Internal Access Controls: Only specifically authorised bile2cuci staff may access user data, and all such access is regularly audited.
• Stored Data Encryption: Sensitive data such as passwords is stored in irreversible hashed form, ensuring no one at bile2cuci can ever read your password.

While we implement best-in-class security measures, no system is ever 100% secure. In the event of a data breach affecting your personal information, bile2cuci will notify you within a reasonable timeframe in accordance with applicable legal requirements.

6Use of Cookies & Tracking Technologies

Bile2cuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for the core functions of the bile2cuci platform, such as login sessions, security, and language preferences. Without them, the platform will not function properly. Essential cookies cannot be disabled.

6.2 Analytics Cookies

We use analytics cookies to understand how users interact with the bile2cuci platform, which pages are visited most, and where users encounter difficulties. This information is used in aggregate form to improve our platform.

6.3 Functional Cookies

Functional cookies allow the bile2cuci platform to remember your preferences — such as language, time zone, and display settings — for a more personalised experience on return visits.

6.4 Managing Cookie Settings

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the bile2cuci platform. For more information on managing cookies, refer to the documentation for your browser.

7Your Rights as a User

As a bile2cuci user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:

• Right to Access: You have the right to request a copy of the personal data bile2cuci holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or outdated information.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances, subject to legal and operational requirements.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: You may withdraw consent for any consent-based data processing at any time.

To exercise any of the above rights, please contact the bile2cuci team by email at privacy@bile2cuci.net. We will process your request within 14 business days.

8Data Retention Period

Bile2cuci retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, we retain certain data for the following periods:

• Financial transaction records: Retained for 7 years in accordance with Malaysian tax and financial regulatory requirements.
• KYC Documents: Retained for 5 years after account closure for anti-money laundering compliance purposes.
• Platform activity logs: Retained for 2 years for security and fraud detection purposes.
• Contact information: Deleted within 90 days of a valid erasure request being received and processed.

9Links to Third-Party Sites

The bile2cuci platform may contain links to third-party websites for your convenience. bile2cuci is not responsible for the privacy practices of those sites and recommends that you read their privacy policies before providing any personal information. Links to external sites do not imply that bile2cuci endorses or validates their content.

10Privacy Policy Amendments

Bile2cuci reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via your registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the bile2cuci platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how bile2cuci protects your personal information.

11Contact Us

If you have any questions, concerns, or requests regarding the bile2cuci Privacy Policy or the management of your personal data, please contact us through the following channels:

• Privacy Email: privacy@bile2cuci.net
• General Support Email: support@bile2cuci.net
• Live Chat: Available 24/7 within the bile2cuci platform

Bile2cuci's privacy team will respond to all enquiries within 3 business days. For more complex data rights requests, please allow up to 14 business days for a full response.